Frequently Asked Questions
Everything you need to know about your OHTNYC experience.
How long does shipping take for my order?
Domestic orders typically process within 2-4 business days, while international shipping can take 7-14 business days depending on the destination and customs clearance.
What is your return and exchange policy?
We accept returns and exchanges on unworn items in their original packaging within 14 days of delivery. Please note that certain limited-edition collaborations may be final sale.
How should I care for my OHTNYC jewelry and apparel?
To maintain the quality of your pieces, avoid contact with water, perfumes, and sweat. Store jewelry in a dry place and follow the specific care labels on all garment interiors.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and offer interest-free installment plans through Klarna and Afterpay.
How can I track my package?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your delivery progress in real-time.