Returns & Exchanges
At OHTNYC, we want you to be completely satisfied with your purchase, which is why we offer a 14-day window for returns or exchanges on unworn items. Please ensure all original packaging and tags are intact to qualify for a full refund or store credit.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Package Your Items
Securely place the items in their original OHTNYC packaging, ensuring all protective pouches and authenticity cards are included.
Ship It Back
Print the provided prepaid shipping label and drop your package off at any authorized carrier location within 5 business days.
Receive Your Refund
Once our team inspects the returned goods, your refund will be processed back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing